Terms of
Sale.

These General Terms of Sale (hereinafter the "Terms") govern the contractual relations between:

Hamza El Jaouahiry, sole proprietor (French micro-entreprise), registered under SIREN 105 253 314 (SIRET 105 253 314 00014), trading under the name Strawberry Production, with registered office at 8 place Eugène Thomas, 93160 Noisy-le-Grand, France (hereinafter "the Provider").

And any natural or legal person purchasing a service offered on the website gostrawberryprod.com (hereinafter "the Client").

Any order implies full and unreserved acceptance of these Terms, which prevail over any other document of the Client.

These Terms apply to The Narrative Architecture ("the story"), ordered online. The staging of a moment ("the full moment") is covered by a written, signed quote setting out its scope, schedule, price and commitments; these Terms apply to anything the quote does not cover.

The Provider offers a single service named "The Narrative Architecture" (hereinafter "the Service"), priced at €2,900 (VAT not applicable, article 293 B of the French General Tax Code), comprising six deliverables:

• ✦ The Brand Platform
• ✦ The Diagnosis
• ✦ The Map of the Competitive Field
• ✦ The Decisions
• ✦ The Playbooks
• ✦ The Lexicon and rewritten copy

The service includes two (2) rounds of revisions within thirty (30) days following delivery, then, if needed, a second version (V2), under the conditions of article 06.

The price of the Service is €2,900, with no tax added: VAT is not applicable pursuant to article 293 B of the French General Tax Code.

Payment is made in full online via the payment provider Stripe (Stripe Payments Europe Limited, Dublin, Ireland), at the time of order. No order can be initiated without prior payment.

A paid invoice is sent to the Client by electronic means within 48 hours after payment.

Any bank fees for currency conversion remain the sole responsibility of the Client.

The contract is deemed concluded upon receipt of payment by the Provider. This receipt triggers:

• — The sending of a confirmation email within 24 business hours
• — The transmission of the onboarding questionnaire (preliminary information required for the service)

The three (3) week (twenty-one day) delivery period begins once the Provider has received the Client's completed onboarding questionnaire.

The Service is delivered within three (3) weeks (twenty-one days) from receipt of the completed onboarding questionnaire, subject to the Client's cooperation.

If the Service is not delivered within this twenty-one (21) day period, the Client receives a full refund, and keeps the document as produced at that stage.

Any delay attributable to the Client (lack of response to follow-ups, failure to provide requested items) suspends the countdown.

Important: In accordance with article L.221-28 of the French Consumer Code, the Client is informed that the Service, highly personalized and designed bespoke for their business, cannot be subject to the standard 14-day withdrawal right once its execution has begun with their express agreement.

The Provider nevertheless offers an adapted four-stage refund policy:

Any refund request must be sent by email to hamza@gostrawberryprod.com, with reference to the invoice concerned.

To allow the proper execution of the Service, the Client undertakes to:

• — Provide the requested information sincerely and exhaustively
• — Respond to the Provider's requests within a reasonable timeframe (5 business days)
• — Communicate revision feedback within agreed deadlines

The Client guarantees that they hold the necessary rights and authorizations on the information they transmit (trademarks, content, competitive data, etc.).

The Provider undertakes to:

• — Perform the Service professionally, in accordance with industry standards
• — Respect agreed deadlines, subject to the Client's cooperation
• — Guarantee the confidentiality of information transmitted by the Client
• — Not reuse, in whole or in part, the specific narrative content produced for a Client in another commission

The Provider is bound by an obligation of means, not of result. The Client's commercial success following the service depends on numerous external factors (implementation, market context, execution) which are beyond the Provider's control.

Upon delivery and after full payment, the Client has an unlimited and perpetual commercial right of use over the Service deliverables, for the needs of their own activity (communication, website, commercial materials, editorial content, training, publications, etc.).

However, the Provider retains:

• — The moral right over the work, in accordance with article L.121-1 of the French Intellectual Property Code
• — Ownership of the underlying methodology (the S.T.R.A.W. method), analytical frameworks and models used

The resale, sublicensing or transfer of deliverables to a third party is strictly prohibited without the prior written consent of the Provider.

Each party undertakes to keep strictly confidential the information exchanged in the context of the Service, in particular:

• — Strategic, commercial, financial and operational information of the Client
• — Narrative and methodological content produced by the Provider

This confidentiality commitment lasts five (5) years after the end of the Service.

The Provider's liability cannot be engaged for the direct or indirect consequences resulting from:

• — Misuse of the deliverables by the Client
• — Inaccurate or incomplete information provided by the Client
• — Commercial or market factors external to the service
• — A force majeure event as defined in article 1218 of the French Civil Code

In any event, the Provider's liability is capped at the total amount invoiced to the Client for the Service concerned.

The processing of the Client's personal data (identity, email, payment data) is governed by our Privacy Policy, in compliance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

Any claim must be sent by email to hamza@gostrawberryprod.com. The Provider undertakes to respond within fifteen (15) business days.

In accordance with articles L.616-1 and R.616-1 of the French Consumer Code, the Client may, in case of unresolved dispute, refer free of charge to the consumer mediation service of the competent mediator.

The Client may also use the European online dispute resolution platform (ODR): ec.europa.eu/consumers/odr

These Terms are governed by French law.

In the event of a dispute, and in the absence of an amicable agreement, the French courts of Paris shall have sole jurisdiction, notwithstanding multiple defendants or warranty claims.

For consumer Clients residing outside France, the applicable legal jurisdiction rules apply in accordance with European Union law.

The French version of these Terms is the only legally binding version. Any translation into a foreign language, particularly English, is provided for informational and courtesy purposes only. In case of any discrepancy in interpretation between the French version and any other version, the French version shall prevail.